Winner Casino was established in 2009 with a rather intriguing mission statement – to ‘create winners’, with the company also claiming to make sure players at their casino constantly remain their top priority.
Sounds pretty promising for a casino, doesn’t it? Read on to find out if Winner Casino lives up to the billing.
Bonuses and Promotions
Winner Casino offer bonuses across a user’s first couple of deposits at the site:
- Winner Casino will match your first two deposits up to the following amounts:
- 1st deposit – 200% matched up to £300
- Minimum deposit £35
- Wagering requirement 35x
- 2nd deposit – 60% matched up to £300
- Minimum deposit £20
- Wagering requirement 30x
- 1st deposit – 200% matched up to £300
As you can see, it’s a little on the complicated side for a sign-up bonus, with the bonus associated with each deposit coming with its own set of different wagering requirements.
Despite that, the bonus size is fairly generous, with wagering requirements of 30/35x hovering somewhere around what we would expect at this level. We particularly liked the first deposit bonus offering up to 200%, which is something we don’t see all that often.
There are upwards of 300 games to choose from at Winner Casino, predominantly supplied by industry powerhouse Playtech, so there’s something to suit most tastes here, though there are certainly bigger selections on offer elsewhere.
Some of the site’s top games include:
- Jungle Giants
- Justice League
- Gladiator Road to Rome
There’s also a nice selection of big money progressive jackpots on offer. In fact, one lucky winner from the UK picked up a cool €2,374,847.22 playing the Gladiator progressive slot back in 2015. Here’s a link if you want to find out more.
What about table games?
You’ll find a solid selection of table games to choose from, with a particularly wide variety of Blackjack variations on offer. For those who prefer the real casino experience, Winner Casino offers a selection of live tables, including genuine ‘in casino’ versions.
Is there a mobile offering? There is, though the selection of games is somewhat limited compared to the desktop version.
There are lots of different ways to make payments here at Winner Casino – certainly more than your average.
Deposits can be made by:
Bank Wire Transfer, ClickandBuy, EcoPayz, Instant Wire Transfer, MasterCard, Neteller, Paysafe Card, Ukash, UseMyBank, Visa Delta, Visa Electron, instaDebit, Visa, Przelewy24, iDEAL, Sofortuberwaisung, Nordea, eNETS, GiroPay, EPS, Dankort, Moneta, Ticket Premium, Neosurf, Teleingreso, Multibanco, Stander, Diners Club International, Citadel Commerce, Trustly, Skrill
And withdrawals by:
Bank Wire Transfer, Cheque, ClickandBuy, ECO Card, Neteller, Paysafe Card, Ukash, Visa Electron, Visa, Entropay, Skrill
However, withdrawal speeds are slow across the board. EWallets are quickest (24-48 hrs), and cheques are slowest (21-28 days), though both bank cards (2-5 days) and bank transfers (3-7 days) are also slow. Pending times are (you guessed it) also longer than most, at 0-96 hours.
There are plenty of ways to get in touch with Winner Casino, and their support service is available 24/7.
You can reach Winner Casino via: Phone, live chat, email and fax
Sadly, reports we’ve seen around support are generally not the best, with many users complaining of having to deal with unfriendly or poorly informed staff. It’s always a shame when a casino’s support offering is lacking. As the main way in which customers and the casino directly interact, it’s such an important aspect of the overall service.
Winner Casino makes some lofty claims in their mission statement, but the real question is, do they live up to them?
It’s a bit of a shoulder shrug from us here. No doubt they are ‘creating winners’, but they aren’t doing anything particularly special in order to do so.
While there are some things we can recommend about the casino – such as a relatively enticing new customer bonus that’s better than many out there – there just isn’t all that much else to make Winner Casino stand out from the crowd.
The website interface and layout are OK. Not as slick as some, but not bad. Same goes for the games – there’s a decent selection, but there are plenty of casinos that offer more variety and quality. The mobile gaming experience is also limited compared to some.
From the feedback we’ve received, support is a bit of an issue too, which is a disappointment – in our book, there’s no excuse for not getting the basics right. There are plenty of payment options to choose from, which is great, but withdrawal times are needlessly slow, which isn’t so great. If you’re seeing a pattern here, that’s because there is one. For every reason we find to recommend Winner Casino, there’s another that puts us off.
So, can we recommend Winner Casino overall?
There are certainly reasons to play here. A decent (if not spectacular) selection of games and a nice sign-up bonus. But overall, we feel there are just better casinos out there, offering a more worthwhile experience.
What We Loved
- Good line-up of games
- Sign-up bonus is better than many
- Wide selection of payment methods
What We Didn’t Like
- Withdrawal times are slow
- Website interface isn’t the most inviting or well-polished
- Support appears lacking compared to some
Winner Casino Review 2019
- Overall - 6.5/106.5/10
Without a nice sign-up bonus, but not much else to get us excited, we rate Winner Casino at:
|Licenses||Antigua Online Gaming Association|
|Restricted Countries||Afghanistan, Antigua and Barbuda, Belgium, Bulgaria, Canada, China, Cuba, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Iran, Iraq, Israel, Libya, Macau, Philippines, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, United Kingdom, United States, Italy|
|Languages||Danish, English, German, Polish, Portuguese, Spanish, Swedish, French, Russian|
|Currencies||Australian dollars, Canadian dollars, Euros, Norwegian kroner, British pounds sterling, South African Rand, Swedish kronor, US dollars, Denmark kroner|
|Deposit Methods||Bank Wire Transfer, ClickandBuy, EcoPayz, Instant Wire Transfer, MasterCard, Neteller, Paysafe Card, Ukash, UseMyBank, Visa Delta, Visa Electron, instaDebit, Visa, Przelewy24, iDEAL, Sofortuberweisung, Nordea, eNETS, GiroPay, EPS, Dankort, Moneta, Ticket Premium, Neosurf, Teleingreso, Multibanco, Stander, Diners Club International, Citadel Commerce, Trustly, Skrill|
|Contact Information||Customer Support: [email protected]|
Marketing: [email protected]
Feedback: [email protected]
VIP: [email protected]
Fax Canada: 1-866-304-9730
Fax UK: +44-808-1203-505
International Fax: +632-756-7811