Silver Oak Casino was established back in 2009 and is part of the rebranded Crystal Palace Group of casinos, which is linked to the Virtual Casino group – an organisation which has enjoyed (or should that be suffered from?) a less than stellar reputation over the last decade or so.
The concerns largely centred around spiralling complaints and unresolved issues that have dogged the group over the years. But is this poor reputation well-earned? Read on to find out…
Bonuses and Promotions
Now, we’ve seen some pretty crazy new customer promotions in our time, but we have to say this one probably takes the proverbial biscuit. Why?
The sheer size of this beast is quite something to behold.
Here are the details:
Silver Oak Casino will match your first 10 (that’s right, 10!) deposits up to a total of £10,000
- Each of your first 10 deposits will be matched 100% up to £1000
- Wagering requirements of 30x bonus + deposit
It’s fair to say that’s a pretty eye-catching new customer bonus – one that’s far bigger than pretty much anything else out there. That’s the good news.
Silver Oak have been a little bit sneaky here. Though they list their wagering requirements at 30x, in reality we’re looking at 60x here. Check the wording again in the list above – the playthrough requirement is listed against the bonus cash and the original deposit, essentially doubling the overall requirement. It’s a little underhand, to say the least.
And the bottom line?
If you want to have access to that maximum £10,000, bonus, you’re going to have to playthrough a truly stunning £600,000 in wagers. Admittedly, only high rollers are ever going to see the whole £10k. But even for a high roller £600k is surely an incredible sum of money to wager. And then there’s the interesting subject of the maximum withdrawal on this promotion.
The terms and conditions we’ve been able to find on the Silver Oak website seem to contradict themselves here, with one section suggesting there is no maximum withdrawal, and another suggesting it’s capped at 100x the deposit. Confused? So were we. Overall, it’s a little hard to know where to come down on this one.
On the one hand, it really is one of the biggest promotions we’ve ever seen, and unlike many of the other biggies out there, each deposit is matched 100%. But on the other, the misleading small print and ambiguity around some of the terms certainly makes us a tad nervous.
Silver Oak Casino is powered by Real Time Gaming, but there are, unfortunately, only a very few games to choose from here. In fact, playing at Silver Oak will give you access to only around 130 games – there are casinos out there these days with literally 10x that selection.
Some of the more popular slots here include:
- Aztec’s Treasure
On the table games front, unsurprisingly, there isn’t too much to choose from. You’ll find a few different varieties of Blackjack and Roulette alongside a couple of other options like Craps and Keno, but overall the pickings are pretty slim.
Those who prefer their action live will also be left disappointed, as there is no live casino option on offer here at all. It all adds to the feeling that Silver Oaks just hasn’t kept up with the best of the modern online casinos out there.
There’s a modest (a kind way of saying ‘small’) selection of payment methods to be found at Silver Oak Casino.
Deposits can be made by:
American Express, Bank Wire Transfer, MasterCard, Visa, Skrill
And withdrawals by:
ACH, Bank Wire Transfer, Cheque, Neteller
But it’s in the small print where things get really dicey. First up, there’s the miniscule weekly withdrawal limit of $2500. We aren’t quite sure what those high rollers who turned up for the monster new customer promotion are going to think of that.
Just imagine playing through £600k in wagering requirements when you can only withdraw $2500 a week – the numbers simply don’t add up from where we’re standing. Then come the withdrawal times.
E-wallets are quickest (10-14 days), and cheques are slowest (28-42 days).
Oh, and don’t forget to factor in the 7-10 day pending period on top of those. It’s quite frankly ridiculous that an online casino in this day and age can possibly justify such glacial withdrawal times – these are some of the worst (perhaps even the actual worst) we’ve ever seen.
Silver Oak Casino offers 24/7 support through their live chat feature. There’s also an email address and a telephone number. Unfortunately, reports we’ve seen on the support front have been, well, terrible. Admittedly, many of these stem from complaints relating to the nonsensical withdrawal times, but even beyond that it appears the support isn’t up to much. It’s another big thumbs down (noticing a pattern?).
Well, you probably saw this coming, but it’s safe to say we haven’t been too impressed with Silver Oak Casino. There are very few redeeming features here. The web design looks dated and the site cheaply put together, the game library is miserly, and the small print around withdrawal times quite simply beggars belief.
Perhaps the one thing which (sort of) stands in the ‘positives’ column for Silver Oak is the monstrous new customer promotion. It’s one of the biggest out there and for those with the cash to splash, there could be some attraction.
But even that is heavily caveated by the astronomical wagering requirements and ambiguous small print, not to mention the tiny weekly withdrawal limit that would put the squeeze on any big wins. Combine all this misery with the site’s connection to the Virtual Casino Group – an organisation boasting one of the poorest reputations in the industry – and it’s incredibly easy to warn people to stay away here.
So, erm… can we recommend Silver Oak Casino? No. We really, absolutely, strenuously can’t. Spend your hard-earned cash elsewhere. There are many, many better options to choose from.
What We Loved
- The new customer bonus is truly one of the largest we’ve ever seen
What We Didn’t Like
- Almost everything else
Silver Oak Casino Review 2019
- Overall - 2.1/102.1/10
Nothing to see here – this place simply isn’t worth your time.
|Company||Silver Oak Casino|
|Restricted Countries||Afghanistan, Albania, Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Burundi, Cambodia, Canada, Chad, China, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, French Guiana, Georgia, Hungary, Iceland, India, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Libya, Lithuania, Malaysia, Moldova, Montenegro, Morocco, Namibia, Nauru, Nepal, Netherlands, Nigeria, Pakistan, Peru, Philippines, Poland, Qatar, Sierra Leone, Slovakia, Somalia, South Korea, Sri Lanka, Sudan, Suriname, Sweden, Syria, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Kingdom, Uzbekistan, Vanuatu, Vietnam, Italy, United States, Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia(US), Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, New South Wales, District of Columbia, Guam, American Samoa, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Asia|
|Deposit Methods||American Express, Bank Wire Transfer, MasterCard, Visa, Skrill|
|Software||Real Time Gaming|
|Contact Information||Support email: [email protected]|
Toll free phone: +1-888-402-2063
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