Black Diamond Casino was established in 2009, though the core team behind the concept have experience in online gaming dating way back to 1999, when the industry was still emerging.
This casino describes its mission as: “to create an online gaming environment in which customers can get the real casino feel from the comfort and safety of their own home.”
It’s an interesting proposition, to be sure – but is it successful?
Bonuses and Promotions
Black Diamond Casino has put together what – on the face of it at least – looks to be an extremely attractive new customer package, matching not one, not two, but five deposits for new customers.
Here are the details:
- Black Diamond Casino will match your first 5 deposits as follows:
- 1st deposit – 200%
- 2nd deposit – 100%
- 3rd deposit – 100%
- 4th deposit – 100%
- 5th deposit – 175%
- Maximum withdrawal from this bonus is £100
- Both the bonus and any winnings must be wagered 75x before a withdrawal
- 25 free spins thrown in
Notice anything odd about this list?
Black Diamond Casino does not list the ‘maximum’ matched deposit value anywhere on their website – trust us, we’ve trawled through the terms and conditions and the information simply isn’t there. So just how big a deposit they’ll match is a complete mystery.
If you think that sounds fishy, we can only agree with you. Presumably, these figures exist, but to not share them with customers is an incredible oversight.
Even so, the size of the bonus on offer here is great, right?
Actually, not so much. In fact, this is one of the worst ‘deposit-bait’ bonuses we’ve seen in a good long while (and boy have we seen a few). Did you spot that maximum withdrawal figure? And the wagering requirements?
£100 maximum withdrawal on a bonus that is dressed up to look so huge is simply not good enough. Even worse, the wagering requirements are absolutely bonkers, and they apply not only to the deposit amount but also to any winnings you manage to accrue.
There is practically zero value to be had here, and everything about this promotion has been designed to convince new customers to deposit while making it practically impossible for them to win anything from the bonuses they receive.
This is a huge, huge miss for us, as it gives us a pretty clear insight into the mindset of the casino – and it isn’t pretty.
Away from the dodgy new customer promotion, Black Diamond Casino – underpinned by the TopGame platform, is a place to play some of the less lauded gaming software out there.
The selection isn’t exactly overwhelming – we counted around 200 games all told – but it is nice to have the chance to experience titles outside of the stables of online gambling’s biggest players, which have dominated at the majority of the best casinos in recent years.
That said, the big boys are popular for a reason – the software they offer is great – and on the whole, we weren’t blown away by the games we found here. For the most part, graphics and animations looked a little dated, and many of the games lacked the innovation of the likes of Microgaming or NetEnt.
A few that were worth checking out include:
- Daytona Gold
- Grave Grabbers
While there are also several progressive jackpot games to try:
- Greedy Goblins
- Mega Gems
- Good Girl, Bad Girl
The TopGame platform is primarily focused on slots, but Black Diamond Casino does offer a selection of other casino-style games.
On the table game front, you’ll find several different forms of Roulette and Blackjack, with classic Baccarat thrown in for good measure.
There’s also a live casino offering, again on the small side, though it does offer a surprising variety of Baccarat games – if that’s your thing, you’re well set.
How about mobile?
There’s a mobile app – available on both Apple and Android devices – though the selection of games is somewhat limited compared to the desktop version. Our experience with the app was mixed – we did experience a couple of drop-outs, and the overall layout wasn’t as intuitive as some.
Here’s where things get a little weird.
According to the Black Diamond website, they only accept a handful of payment methods, and the quoted small print around each makes very little sense – to us at least.
Take Bank Transfer withdrawals, for example, which apparently have a fee of £29 and a minimum withdrawal amount of £500. Yes, that’s the minimum.
Speaking of fees, the lowest listed figure is £20, and the highest is a staggering £1000.
We can only assume there’s currently a problem with the Black Diamond website that has the info on payments bugging out (at least, we hope there is), but with no other information to go on right now, we’re extremely concerned about the lack of clarity on what is a very important topic.
One thing we can be sure about is the weekly withdrawal limit, which sits at just £4000, so high-rollers will want to look elsewhere to get their fix.
Mind you, there’s also a minimum deposit of £25, so this may not be the place for low-rollers either…
Support at Black Diamond is offered 24/7 by way of live chat, but there’s no phone support, which will be an issue for some. You can also reach the support team via email.
Overall user reports here suggest that their customer support isn’t the greatest.
Are you beginning to notice a pattern?
As we mentioned in the intro, Black Diamond Casino aims to give their customers a real casino experience from the comfort of their own homes. But we haven’t seen anything to suggest this is anything more than mere marketing spiel.
On the plus side, those bored of the same old gaming software have access to something truly different here. The library isn’t huge, but it is at least novel. Though – for us at least – that novelty wore off pretty fast.
From there, it’s pretty much downhill across the board. The new customer bonus is an absolute shocker, with outrageous playthrough requirements and a lack of transparency over some of the finer points of the deal undermining what initially looks like a great promotion.
Payment options are practically non-existent, and – at least according to the information available on the Black Diamond Casino website at the time of writing – the banking terms and conditions are just plain strange. Crazy fees, towering minimum withdrawal amounts and withdrawal methods we’ve never even heard of are all very concerning, to say the least.
Poor support, through a limited number of avenues, is the final nail in the coffin.
So, can we recommend Black Diamond Casino?
Unsurprisingly… no. No, we can’t.
There’s very, very little about this casino that we liked. From its limited library of games, to a worrying lack of transparency regarding important small print, Black Diamond Casino gets one huge thumb down from us.
What We Loved
- Games from lesser known providers
- Reasonable site presentation
What We Didn’t Like
- Worrying lack of transparency
- Payment options / terms unclear
- Awful, ‘deposit-bait’ bonus
Black Diamond Casino Review 2019
- Overall - 2.3/102.3/10
Despite an interesting (if small) library of games, Black Diamond Casino fails in almost every other way that matters. As a result, we give this casino this rating:
|Company||Black Diamond Casino|
|Restricted Countries||Bulgaria, Canada, Costa Rica, Israel, Netherlands, Poland, Romania, Russia, Sweden, Ukraine, United Kingdom, Italy, United States|
|Currencies||Australian dollars, Canadian dollars, Euros, US dollars, South African Rand|
|Deposit Methods||Visa, Mastercard, Bitcoin|
|Software||Parlay, Rival, Betsoft, Pragmatic Play|
|Contact Information||Customer Support:|
Email: [email protected]